:root{color-scheme:light;font-family:Inter,Avenir Next,Helvetica Neue,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;background:#f2f8f6;color:#171410;font-synthesis:none;text-rendering:optimizeLegibility;--bg: #f2f8f6;--panel: #ffffff;--panel-soft: #edf6f2;--ink: #171410;--text: #1d1a15;--muted: #647167;--line: #d9e2d9;--strong-line: #b8c7b9;--positive: #0d5d49;--positive-soft: #e4f1eb;--emerald-deep: #07372d;--champagne: #d17c4f;--champagne-soft: #ffe9db;--amber: #a46f18;--amber-soft: #f7ecd2;--danger: #a53b2b;--sky: #0e9bd8;--coral: #f45d58;--shadow: 0 24px 60px rgba(19, 45, 35, .12);--shadow-tight: 0 14px 34px rgba(19, 45, 35, .09)}*{box-sizing:border-box}body{margin:0;min-width:320px;min-height:100vh;background:linear-gradient(135deg,#f5fbf9fa,#e8f6f2f0 48%,#f6fafdf5),var(--bg);overflow-x:hidden}button,input,select,textarea{font:inherit}button{cursor:pointer}button:disabled,input:disabled,select:disabled,textarea:disabled{cursor:not-allowed;opacity:.62}button:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:3px solid rgba(11,122,83,.26);outline-offset:2px}.app-shell{display:grid;grid-template-columns:172px minmax(0,1fr);min-height:100vh}.sidebar{position:sticky;top:0;height:100vh;padding:22px 14px;border-right:1px solid rgba(255,253,248,.12);background:#0b2721;box-shadow:inset -1px 0 #ffffff0a}.brand-mark,.nav-button,.icon-button{display:grid;place-items:center}.sidebar-brand{display:grid;gap:10px;margin:0 0 26px;color:#fff8e7}.sidebar-brand strong,.sidebar-brand span{display:block}.sidebar-brand strong{font-size:13px;line-height:1.1}.sidebar-brand>div:last-child span{color:#d7cdbb;font-size:11px;font-weight:700;letter-spacing:.06em;text-transform:uppercase}.brand-mark{width:48px;height:48px;margin:0;border-radius:8px;color:#f8f1de;background:linear-gradient(145deg,#123f35,#061d18);box-shadow:0 12px 28px #00000038}.brand-mark span{font-size:13px;font-weight:800;letter-spacing:.08em}.brand-mark.large{width:56px;height:56px;margin:0 auto 14px}.nav-stack{display:grid;gap:8px}.nav-button,.icon-button{height:44px;border:1px solid transparent;border-radius:8px;color:var(--muted);background:transparent}.nav-button{display:flex;width:100%;align-items:center;justify-content:flex-start;gap:9px;padding:0 10px;color:#d7cdbb;font-size:12px;font-weight:700}.icon-button{width:44px}.nav-button svg{flex:0 0 auto}.nav-button.active,.nav-button:hover,.icon-button:hover{color:#fff8e7;border-color:#f6e0b247;background:#fffdf817;box-shadow:inset 3px 0 0 var(--champagne)}.workspace{display:grid;grid-template-rows:auto;gap:16px;min-width:0;padding:24px 28px 36px}.agency-cockpit{display:grid;gap:14px;min-width:0;padding:18px;border:1px solid rgba(13,93,73,.12);border-radius:8px;background:linear-gradient(145deg,#fffffff0,#eef9f5db 58%,#f6fbfde6),#fff;box-shadow:0 22px 58px #0e44381f}.topbar,.operator-tools,.metric-strip,.panel-header,.approval-actions,.task-row,.audit-row,.block-title,.policy-note,.org-switcher,.operator-status,.command-center,.command-path,.command-stats,.report-next-action{display:flex;align-items:center}.topbar{justify-content:space-between;align-items:flex-start;gap:18px;min-height:68px}.topbar-copy{flex:1 1 300px;min-width:260px}h1,h2,p{margin:0}h1{font-size:34px;line-height:1.1;font-weight:760;letter-spacing:0}h2{font-size:15px;line-height:1.2;font-weight:750;letter-spacing:0}h3{margin:0;font-size:22px;line-height:1.05;font-weight:780;letter-spacing:0}p,small,span,button,input,select,textarea,label{letter-spacing:0}.topbar p,.topbar-copy>span,.panel-header p,.conversation-copy small,.empty-state span,.center-state p{color:var(--muted)}.topbar-copy p{margin-top:5px;color:#4f5c53;font-size:15px;line-height:1.4}.topbar-copy p strong{color:#142f28;font-weight:820}.topbar-context{display:block;margin-bottom:6px;color:#0c7458;font-size:11px;font-weight:860;text-transform:uppercase}.customer-cycle-bar{position:relative;z-index:40;min-width:0}.agency-customer-switcher{display:grid;position:relative;grid-template-columns:auto minmax(0,1fr) auto;grid-template-areas:"top top top" "prev track next" "action action action";align-items:center;gap:10px;overflow:visible;min-width:0;padding:12px 14px;border:1px solid rgba(13,93,73,.14);border-radius:8px;color:var(--text);background:linear-gradient(145deg,#fffffffa,#f5fbf8f0),#fff;box-shadow:0 18px 42px #132d231a}.customer-switcher-topline,.customer-switcher-controls,.customer-details-action,.customer-switcher-status{display:flex;align-items:center;min-width:0}.customer-switcher-topline{grid-area:top;justify-content:space-between;gap:10px}.customer-switcher-topline>span{color:#0c7458;font-size:11px;font-weight:860;text-transform:uppercase}.customer-position-badge{display:inline-flex;min-height:28px;align-items:center;padding:0 9px;border:1px solid rgba(13,93,73,.14);border-radius:999px;color:#173f35;background:#edf7f1;font-size:12px;font-weight:820;white-space:nowrap}.customer-card-track{grid-area:track;display:grid;grid-template-columns:minmax(280px,.95fr) minmax(260px,1.05fr);align-items:stretch;gap:10px;min-width:0;will-change:transform,opacity}.customer-client-card{display:grid;grid-template-columns:62px minmax(0,1fr) auto;gap:11px;align-items:center;min-width:0;min-height:84px;padding:10px;border:1px solid rgba(13,93,73,.12);border-radius:8px;background:#fffdf8db;color:inherit;text-align:left;box-shadow:0 10px 22px #132d230f;transition:transform .18s ease,border-color .18s ease,box-shadow .18s ease,background .18s ease}.customer-client-card:not(:disabled):hover{transform:translate3d(0,-2px,0);border-color:#0d5d493d;box-shadow:0 16px 30px #132d231c}.customer-client-card.active{border-color:#0d5d498f;background:linear-gradient(135deg,#edf7f1f0,#fffdf8fa),#fff;box-shadow:0 18px 36px #0d5d4924,inset 0 0 0 2px #0d5d4914}.customer-photo{display:grid;flex:0 0 auto;place-items:center;overflow:hidden;border-radius:8px;font-weight:860}.customer-photo{position:relative;width:62px;height:62px;color:#fffdf8;box-shadow:inset 0 0 0 1px #fffdf842}.customer-photo:before{content:"";position:absolute;inset:0;background:radial-gradient(circle at 28% 26%,rgba(255,253,248,.3),transparent 28%),linear-gradient(160deg,#0000,#00000038)}.customer-photo span{position:relative;z-index:1;font-size:19px;letter-spacing:.02em}.customer-photo-queue{background:linear-gradient(145deg,#f45d5833,#084335e6),url(/assets/channel-socials-photo-CBPXYv5A.jpg) center/cover}.customer-photo-desk{background:linear-gradient(145deg,#0e9bd82e,#123c34e0),url(/assets/channel-email-photo-DvZZhHhd.jpg) center/cover}.customer-photo-field{background:linear-gradient(145deg,#b68a3a3d,#132d23e6),url(/assets/channel-calls-photo-DO7x4sur.jpg) center/cover}.customer-client-copy{display:grid;gap:5px;min-width:0}.customer-client-copy small,.customer-client-copy em{display:block;overflow:hidden;color:var(--muted);font-style:normal;text-overflow:ellipsis;white-space:nowrap}.customer-client-copy small{color:#8f6725;font-size:10px;font-weight:860;text-transform:uppercase}.customer-client-copy strong{display:block;overflow:hidden;color:#142f28;font-size:17px;line-height:1.12;text-overflow:ellipsis;white-space:nowrap}.customer-client-card:not(.active) .customer-client-copy strong{display:-webkit-box;white-space:normal;-webkit-box-orient:vertical;-webkit-line-clamp:2}.customer-client-copy em{font-size:12px;font-weight:700}.customer-live-badge{align-self:start;padding:6px 8px;border:1px solid rgba(13,93,73,.14);border-radius:999px;color:#0d5d49;background:#e4f1eb;font-size:11px;font-weight:820}.customer-desk-action{align-self:center;min-width:max-content;padding:9px 11px;color:#fffdf8;background:#0d5d49;font-size:12px;text-decoration:none}.customer-desk-action:hover{transform:translateY(-1px);box-shadow:0 12px 24px #0d5d492e}.customer-quick-picks{display:grid;grid-template-columns:repeat(auto-fit,minmax(142px,1fr));gap:8px;min-width:0}.customer-quick-picks button{display:grid;gap:4px;min-width:0;min-height:84px;padding:11px;border:1px solid rgba(13,93,73,.12);border-radius:8px;color:#173f35;background:#ffffffdb;text-align:left;transition:transform .16s ease,border-color .16s ease,background .16s ease}.customer-quick-picks button:not(:disabled):hover{transform:translateY(-1px);border-color:#0d5d4947;background:#f3faf6}.customer-quick-picks button.active{border-color:#0d5d496b;background:#edf7f1}.customer-quick-picks span,.customer-quick-picks strong,.customer-quick-picks small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.customer-quick-picks span{color:#8f6725;font-size:10px;font-weight:860;text-transform:uppercase}.customer-quick-picks strong{color:#142f28;font-size:14px;line-height:1.12}.customer-quick-picks small{color:var(--muted);font-size:12px;font-weight:720}.service-setup-disclosure{display:grid;gap:12px;min-width:0}.service-setup-disclosure>summary{display:inline-flex;width:fit-content;min-height:40px;align-items:center;padding:0 13px;border:1px solid rgba(13,93,73,.18);border-radius:8px;color:#163b32;background:#fffdf8c2;font-size:13px;font-weight:820;box-shadow:0 10px 24px #132d2312;cursor:pointer}.service-setup-disclosure>summary:hover{border-color:#b68a3a5c;background:#fffdf8}.service-setup-disclosure[open]>summary{margin-bottom:12px}.customer-switcher-controls{grid-area:prev;justify-content:center}.customer-switcher-controls-next{grid-area:next}.cycle-icon-button{display:grid;width:42px;height:74px;place-items:center;border:1px solid rgba(13,93,73,.14);border-radius:8px;background:#f7faf6;color:#173f35;box-shadow:inset 0 0 0 1px #fffdf8b8;transition:transform .15s ease,border-color .15s ease,background .15s ease}.cycle-icon-button:not(:disabled):hover{transform:translateY(-1px);border-color:#0d5d4947;background:#edf7f1}.cycle-icon-button:not(:disabled):active{transform:translateY(1px) scale(.98)}.customer-details-action{grid-area:action;justify-content:flex-end;gap:8px}.customer-details-action button,.customer-details-action a{display:inline-flex;min-height:42px;align-items:center;justify-content:center;gap:8px;padding:0 13px;border:1px solid rgba(13,93,73,.16);border-radius:8px;background:#fff;color:#173f35;font-size:13px;font-weight:760;text-decoration:none}.customer-details-action button:hover,.customer-details-action a:hover{border-color:#0d5d4947;background:#edf7f1}.customer-details-action a{color:#fffdf8;border-color:#0d5d4933;background:#0d5d49}.customer-switcher-menu{position:absolute;z-index:60;top:calc(100% + 10px);left:18px;display:grid;width:min(420px,calc(100vw - 56px));gap:8px;padding:10px;border:1px solid rgba(13,93,73,.18);border-radius:8px;background:#fffdf8;box-shadow:0 24px 60px #132d232e}.customer-switcher-menu button{display:grid;gap:4px;width:100%;padding:12px;border:1px solid rgba(13,93,73,.12);border-radius:8px;background:#fff;text-align:left}.customer-switcher-menu button:hover,.customer-switcher-menu button.active{border-color:#0d5d4947;background:#f1f7f2}.customer-switcher-menu span{color:#8f6725;font-size:11px;font-weight:840;text-transform:uppercase}.customer-switcher-menu strong{color:#132c25;font-size:16px;line-height:1.1}.customer-switcher-menu small{color:var(--muted);font-size:12px;font-weight:650}.customer-switcher-status{position:absolute;right:14px;bottom:-32px}.customer-switcher-status span{display:inline-flex;align-items:center;min-height:30px;padding:0 9px;border:1px solid rgba(165,59,43,.32);border-radius:8px;background:#fff2ed;color:var(--danger);font-size:12px;font-weight:760;white-space:nowrap}.customer-switcher-status .switch-error{color:var(--danger)}.pilot-action-strip{display:grid;grid-template-columns:minmax(240px,.72fr) minmax(0,1.2fr) auto;align-items:center;gap:14px;padding:14px;border:1px solid rgba(182,138,58,.28);border-radius:8px;background:linear-gradient(135deg,#fff7dfeb,#f2faf4eb),#fffdf8}.pilot-action-copy{min-width:220px}.pilot-action-copy span{display:block;color:#8f6725;font-size:11px;font-weight:860;text-transform:uppercase}.pilot-action-copy strong{display:block;margin-top:5px;color:#142f28;font-size:17px;line-height:1.15}.pilot-action-copy p{margin-top:5px;color:#4f5c53;font-size:13px;font-weight:650;line-height:1.35}.pilot-proof-checklist{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:8px;min-width:0}.pilot-proof-step{display:grid;min-width:0;min-height:62px;align-content:center;gap:5px;padding:9px 10px;border:1px solid rgba(13,93,73,.12);border-radius:8px;background:#ffffffc7;color:#152f27;text-decoration:none}.pilot-proof-step:hover{transform:translateY(-1px);border-color:#0d5d493d;background:#fff}.pilot-proof-step span,.pilot-proof-step strong{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.pilot-proof-step span{color:#7c641f;font-size:10px;font-weight:860;text-transform:uppercase}.pilot-proof-step strong{color:#142f28;font-size:13px;line-height:1.12}.pilot-proof-step.positive{border-color:#0d5d4933;background:#edf7f1}.pilot-proof-step.attention{border-color:#b68a3a57;background:#fff7df}.pilot-proof-actions{display:flex;align-items:center;justify-content:flex-end;gap:10px;min-width:0}.pilot-proof-open{display:inline-flex;min-height:40px;align-items:center;justify-content:center;gap:8px;padding:0 12px;border:1px solid rgba(13,93,73,.18);border-radius:8px;color:#fffdf8;background:#0d5d49;font-size:13px;font-weight:820;text-decoration:none;white-space:nowrap}.pilot-proof-open:hover{transform:translateY(-1px);box-shadow:0 14px 28px #0d5d492e}.pilot-proof-command-action{display:grid;justify-items:center;gap:5px;min-width:64px}.pilot-proof-command-action>span{color:#7c641f;font-size:10px;font-weight:860;text-transform:uppercase;white-space:nowrap}.pilot-proof-disabled{min-height:40px;padding:0 10px;color:#6f6a5b;background:#eee8dc;white-space:nowrap}.pilot-proof-disclosure{display:grid;min-width:0;border:1px solid rgba(182,138,58,.26);border-radius:8px;background:#fffaeddb}.pilot-proof-disclosure>summary{display:grid;grid-template-columns:38px minmax(0,1fr) auto;align-items:center;gap:10px;min-height:54px;padding:8px 12px;color:#173f35;cursor:pointer;list-style:none}.pilot-proof-disclosure>summary::-webkit-details-marker{display:none}.pilot-proof-summary-icon{display:grid;width:34px;height:34px;place-items:center;border:1px solid rgba(13,93,73,.16);border-radius:8px;color:#0d5d49;background:#edf7f1}.pilot-proof-disclosure small,.pilot-proof-disclosure strong,.pilot-proof-disclosure em{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.pilot-proof-disclosure small{color:#8f6725;font-size:10px;font-weight:860;text-transform:uppercase}.pilot-proof-disclosure strong{margin-top:3px;color:#142f28;font-size:14px;line-height:1.15}.pilot-proof-disclosure em{justify-self:end;min-height:28px;max-width:220px;padding:7px 9px;border:1px solid rgba(182,138,58,.28);border-radius:999px;color:#7c5318;background:#fff6df;font-size:11px;font-style:normal;font-weight:820}.pilot-proof-disclosure[open]{background:#fffaf0}.pilot-proof-disclosure[open]>summary{border-bottom:1px solid rgba(182,138,58,.18)}.pilot-proof-disclosure .pilot-action-strip{border:0;border-radius:0 0 8px 8px;box-shadow:none}.agency-service-panel{display:grid;gap:14px;overflow:hidden;padding:18px;border:1px solid rgba(13,93,73,.16);border-radius:8px;background:linear-gradient(140deg,#fffdf8f5,#ebf4eeeb 56%,#f7ecd2e0),#fffdf8;box-shadow:0 22px 54px #132d2321}.agency-service-hero{display:grid;grid-template-columns:minmax(0,1fr) minmax(230px,.3fr);gap:16px;align-items:stretch}.agency-service-copy{display:grid;align-content:center;min-width:0;padding:18px;border-radius:8px;color:#fff8e7;background:linear-gradient(125deg,#082c24fa,#0d5d49f0 62%,#b68a3ad1),#0b2d25}.agency-service-copy>span,.agency-service-ticket>span{color:#f4d690;font-size:11px;font-weight:860;text-transform:uppercase}.agency-service-copy h2{max-width:760px;margin-top:8px;color:#fff8e7;font-size:34px;line-height:1.08}.agency-service-copy p{max-width:720px;margin-top:10px;color:#e2ece5;font-size:15px;line-height:1.45}.agency-service-ticket{display:grid;align-content:center;min-width:0;padding:18px;border:1px solid rgba(182,138,58,.32);border-radius:8px;background:#fffaf0f0}.agency-service-ticket strong{display:block;margin-top:9px;color:#102e27;font-size:34px;line-height:1}.agency-service-ticket p{margin-top:10px;color:#5d5b48;font-size:13px;font-weight:680;line-height:1.35}.agency-service-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}.service-lane{display:grid;gap:14px;min-width:0;padding:15px;border:1px solid rgba(13,93,73,.14);border-radius:8px;background:#ffffffd1}.service-lane-title{display:grid;grid-template-columns:38px minmax(0,1fr);gap:11px;min-width:0}.service-lane-title>span{display:grid;width:38px;height:38px;place-items:center;border:1px solid rgba(13,93,73,.18);border-radius:8px;color:#0d5d49;background:#e4f1eb}.service-lane-title h3{color:#142f28;font-size:18px}.service-lane-title p{margin-top:6px;color:#596860;font-size:13px;line-height:1.4}.service-lane-stats{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px}.service-lane-stats div{min-width:0;padding:9px;border:1px solid rgba(13,93,73,.1);border-radius:8px;background:#f5f7f2bd}.service-lane-stats strong,.service-lane-stats span{display:block}.service-lane-stats strong{color:#173f35;font-size:20px;line-height:1}.service-lane-stats span{margin-top:6px;color:#68756b;font-size:10px;font-weight:820;line-height:1.15;text-transform:uppercase}.va-level-strip{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px}.va-level{min-width:0;padding:13px;border:1px solid rgba(13,93,73,.14);border-radius:8px;background:#fffdf8db}.va-level.active{border-color:#b68a3a61;background:linear-gradient(135deg,#fff7dff5,#fffdf8f0),#fffdf8;box-shadow:inset 0 0 0 2px #b68a3a1f}.va-level span,.va-level strong,.va-level p{display:block}.va-level span{color:#8f6725;font-size:11px;font-weight:860;text-transform:uppercase}.va-level strong{margin-top:7px;color:#142f28;font-size:15px;line-height:1.18}.va-level p{margin-top:7px;color:#5d675f;font-size:12px;font-weight:650;line-height:1.35}.client-onboarding-strip{display:grid;grid-template-columns:minmax(230px,.25fr) minmax(0,1fr) minmax(180px,.2fr);gap:12px;align-items:start;padding:14px;border:1px solid rgba(13,93,73,.16);border-radius:8px;background:#fffdf8e6;box-shadow:0 14px 34px #132d2314}.onboarding-strip-copy{grid-row:1 / span 3}.onboarding-strip-copy span,.onboarding-strip-copy strong,.onboarding-strip-copy p{display:block}.onboarding-strip-copy span{color:#8f6725;font-size:11px;font-weight:860;text-transform:uppercase}.onboarding-strip-copy strong{margin-top:5px;color:#142f28;font-size:15px;line-height:1.2}.onboarding-strip-copy p{margin-top:8px;color:#607069;font-size:12px;font-weight:650;line-height:1.38}.onboarding-setup-card{display:grid;grid-column:3;gap:7px;min-width:0;padding:12px;border:1px solid rgba(13,93,73,.14);border-radius:8px;background:#fff}.onboarding-setup-card span{color:#8f6725;font-size:10px;font-weight:860;text-transform:uppercase}.onboarding-setup-card strong{color:#142f28;font-size:24px;line-height:1}.onboarding-setup-card p{color:#607069;font-size:12px;font-weight:650;line-height:1.35}.onboarding-setup-card.pending{border-color:#b68a3a4d;background:#fff8e8}.onboarding-setup-card.ready{border-color:#0d5d4933;background:#eef8f2}.onboarding-question-grid{display:grid;grid-column:2 / 4;grid-row:2;grid-template-columns:repeat(4,minmax(0,1fr));gap:8px}.onboarding-question{display:grid;gap:6px;min-width:0;padding:11px;border:1px solid rgba(13,93,73,.12);border-radius:8px;background:#fff}.onboarding-question.ready{border-color:#0d5d4933;background:#f4fbf7}.onboarding-question.waiting{border-color:#0e9bd82e;background:#f7fbfd}.onboarding-question.pending{border-color:#b68a3a4d;background:#fffaf0}.onboarding-question-title{display:flex;align-items:center;justify-content:space-between;gap:8px}.onboarding-question-title span{color:#0c7458;font-size:10px;font-weight:860;text-transform:uppercase}.onboarding-question-title small{display:inline-flex;min-height:21px;align-items:center;padding:0 7px;border-radius:999px;color:#173f35;background:#0d5d4914;font-size:10px;font-weight:820;white-space:nowrap}.onboarding-question strong{color:#142f28;font-size:13px;line-height:1.18}.onboarding-question p{color:#607069;font-size:12px;font-weight:650;line-height:1.35}.onboarding-steps{display:grid;grid-column:2;grid-row:3;grid-template-columns:repeat(auto-fit,minmax(112px,1fr));gap:7px}.onboarding-steps span{display:inline-flex;min-width:0;min-height:34px;align-items:center;gap:7px;padding:0 9px;border:1px solid rgba(13,93,73,.12);border-radius:8px;color:#394a43;background:#f7faf6;font-size:11px;font-weight:780;line-height:1.1}.onboarding-steps span.ready{border-color:#0d5d492e;background:#eef8f2}.onboarding-steps span.pending{border-color:#b68a3a52;background:#fff6df}.onboarding-steps span.waiting{border-color:#0e9bd833;background:#eef8fc}.onboarding-steps b{display:grid;flex:0 0 auto;width:19px;height:19px;place-items:center;border-radius:999px;color:#fffdf8;background:#0d5d49;font-size:10px}.onboarding-action,.quick-next-link{display:inline-flex;min-width:0;align-items:center;justify-content:center;gap:7px;border:1px solid rgba(13,93,73,.22);border-radius:8px;color:#123f34;background:#eaf6ef;font-size:12px;font-weight:840;text-decoration:none}.onboarding-action{grid-column:3;grid-row:3;min-height:36px;padding:0 11px}.self-managed-dashboard{display:grid;gap:12px}.self-managed-intro{display:flex;align-items:center;justify-content:space-between;gap:16px;overflow:hidden;padding:14px 16px;border:1px solid rgba(13,93,73,.12);border-radius:8px;background:#fffdf8eb;box-shadow:0 14px 32px #132d2314}.self-managed-intro>div:first-child span{display:block;color:#8f6725;font-size:11px;font-weight:860;text-transform:uppercase}.self-managed-intro h2{max-width:620px;margin-top:5px;color:#142f28;font-size:22px;line-height:1.12}.brief-ticket{display:grid;grid-template-columns:repeat(4,minmax(82px,1fr));gap:8px;min-width:min(480px,100%)}.brief-ticket div{min-width:0;padding:10px 12px;border:1px solid rgba(13,93,73,.12);border-radius:8px;background:#f6faf6}.brief-ticket span,.brief-ticket strong{display:block}.brief-ticket span{color:#66766d;font-size:10px;font-weight:820;text-transform:uppercase}.brief-ticket strong{margin-top:6px;color:#173f35;font-size:18px;line-height:1}.channel-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px}.channel-card{display:grid;grid-template-rows:170px auto;min-width:0;overflow:hidden;border:1px solid rgba(13,93,73,.14);border-radius:8px;background:#ffffffeb;box-shadow:0 18px 44px #132d2321;transition:transform .18s ease,box-shadow .18s ease,border-color .18s ease}.channel-card:hover{transform:translateY(-2px);border-color:#0d5d4942;box-shadow:0 24px 56px #132d232b}.channel-image-frame{min-width:0;min-height:170px;overflow:hidden;background:#dceee8}.channel-image-frame img{display:block;width:100%;height:100%;min-height:170px;object-fit:cover;filter:saturate(1.04) contrast(1.02)}.channel-card-body{display:grid;gap:11px;padding:15px;border-top:1px solid rgba(13,93,73,.08)}.channel-title-row{display:grid;grid-template-columns:42px minmax(0,1fr);align-items:start;gap:12px}.channel-title-row p{margin-top:6px;color:var(--muted);font-size:13px;line-height:1.38}.channel-heading-line{display:flex;min-width:0;align-items:center;justify-content:space-between;gap:10px}.lane-state-chip{display:inline-flex;min-height:26px;align-items:center;padding:0 8px;border:1px solid var(--line);border-radius:999px;color:#34423d;background:#f7faf6;font-size:10px;font-weight:840;line-height:1;text-transform:uppercase;white-space:nowrap}.lane-state-chip:before{content:"";width:7px;height:7px;margin-right:6px;border-radius:999px;background:currentColor}.lane-state-chip.working{color:#745117;border-color:#b68a3a66;background:#fff7df}.lane-state-chip.attention,.lane-state-chip.drafts{color:#7a4f12;border-color:#b68a3a6b;background:#fff2ce}.lane-state-chip.positive,.lane-state-chip.clear{color:var(--positive);border-color:#c8ded2;background:#edf7f1}.lane-state-chip.unavailable{color:var(--danger);border-color:#a53b2b4d;background:#fff1ef}.channel-icon{display:grid;width:42px;height:42px;place-items:center;border:1px solid rgba(13,93,73,.18);border-radius:8px;color:var(--positive);background:var(--positive-soft)}.channel-stats{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px}.channel-stats div{min-width:0;padding:8px;border:1px solid var(--line);border-radius:8px;background:#fffdf8c2}.channel-stats strong,.channel-stats span{display:block}.channel-stats strong{color:var(--text);font-size:20px;line-height:1;font-variant-numeric:tabular-nums}.channel-stats span{margin-top:6px;color:var(--muted);font-size:11px;font-weight:760;line-height:1.15;text-transform:uppercase}.channel-autopilot{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:7px 10px;min-width:0;padding:10px;border:1px solid rgba(13,93,73,.14);border-radius:8px;background:linear-gradient(135deg,#e4f1ebdb,#fffdf8f0),#fff}.channel-next-list{display:grid;gap:7px;min-width:0}.channel-next-list>span{color:#66766d;font-size:11px;font-weight:860;text-transform:uppercase}.channel-next-item{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:3px 8px;min-width:0;padding:9px 10px;border:1px solid rgba(13,93,73,.12);border-radius:8px;color:#152d26;background:#fff;text-decoration:none}.channel-next-item:hover{border-color:#0d5d4947;background:#f4faf7}.channel-next-item strong,.channel-next-item small{display:block;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.channel-next-item strong{font-size:13px;line-height:1.15}.channel-next-item small{color:#607069;font-size:11px;font-weight:680}.channel-next-item svg{grid-row:1 / span 2;align-self:center;color:#0d5d49}.channel-next-item.attention{border-color:#f45d5842;background:#fff2f0}.channel-next-item.attention svg{color:var(--coral)}.channel-next-item.drafts{border-color:#0e9bd838;background:#eef8fd}.channel-next-item.drafts svg{color:var(--sky)}.channel-autopilot span{display:inline-flex;min-width:0;align-items:center;gap:7px;color:#174b3f;font-size:12px;font-weight:840;text-transform:uppercase}.channel-autopilot strong{color:#102e27;font-size:20px;line-height:1;font-variant-numeric:tabular-nums}.channel-autopilot p{grid-column:1 / -1;color:#4a5c53;font-size:12px;font-weight:680;line-height:1.35}.channel-autopilot.working,.channel-autopilot.attention,.channel-autopilot.drafts{border-color:#b68a3a57;background:linear-gradient(135deg,#fff7dff5,#fffdf8f0),#fff}.channel-autopilot.unavailable{border-color:#a53b2b42;background:linear-gradient(135deg,#fff1eff5,#fffdf8f0),#fff}.channel-autopilot.clear,.channel-autopilot.positive{border-color:#0d5d492e}.channel-action-row{display:flex;min-width:0;align-items:center;justify-content:space-between;gap:10px}.channel-action-row>span{color:#66766d;font-size:11px;font-weight:840;text-transform:uppercase}.channel-action{display:inline-flex;width:fit-content;max-width:100%;min-height:38px;align-items:center;justify-content:center;gap:8px;padding:0 13px;border:1px solid rgba(13,93,73,.22);border-radius:8px;color:#fffdf8;background:var(--positive);font-size:13px;font-weight:780;text-decoration:none;box-shadow:0 12px 24px #0d5d4929}.channel-card.socials{border-color:#b68a3a57;background:#fffaf0}.channel-card.email{border-color:#0d5d4929;background:#f9fcfa}.channel-card.calls{border-color:#173f3524;background:#fffdf8}.channel-card.email .channel-icon{color:#674b16;border-color:#b68a3a38;background:var(--champagne-soft)}.channel-card.calls .channel-icon{color:#173f35;border-color:#173f3529;background:#eef7f2}.simple-activity-strip{display:grid;grid-template-columns:minmax(210px,.24fr) minmax(0,1fr);gap:12px;align-items:stretch;padding:14px;border:1px solid rgba(182,138,58,.2);border-radius:8px;background:#fffdf8d1}.simple-activity-strip>div:first-child{display:grid;align-content:center;gap:4px}.simple-activity-strip strong{color:var(--text)}.simple-activity-strip span{color:var(--muted);font-size:12px;font-weight:700}.simple-activity-items{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:8px}.simple-activity-item{display:grid;min-width:0;gap:5px;padding:12px;border:1px solid rgba(13,93,73,.12);border-radius:8px;background:#fff;text-decoration:none}.simple-activity-item span{color:var(--positive);font-size:11px;font-weight:820;text-transform:uppercase}.simple-activity-item strong{overflow:hidden;color:#2d382f;font-size:13px;line-height:1.25;text-overflow:ellipsis;white-space:nowrap}.channel-detail-grid{display:grid;grid-template-columns:repeat(3,minmax(260px,1fr));gap:14px;align-items:start}.channel-detail-grid>.panel{overflow:hidden;border-color:#0d5d491f;background:#fffffff5;box-shadow:0 18px 42px #132d2314;transition:transform .16s ease,border-color .16s ease,box-shadow .16s ease}.channel-detail-grid>.panel:hover{transform:translateY(-1px);border-color:#0d5d493d;box-shadow:0 20px 48px #132d231f}.simple-channel-panel{min-height:0}.simple-channel-panel .panel-header svg{color:var(--positive)}.simple-channel-list{display:grid;gap:8px;padding:0 14px 14px}.simple-channel-row{display:grid;width:100%;min-width:0;gap:5px;padding:11px;border:1px solid rgba(13,93,73,.14);border-radius:8px;color:inherit;background:#fffdf8;text-align:left;text-decoration:none}.simple-channel-row:hover{border-color:#0d5d4952;background:#f4faf6}.simple-channel-row strong{overflow:hidden;color:var(--text);font-size:14px;line-height:1.24;text-overflow:ellipsis;white-space:nowrap}.simple-channel-row span{overflow:hidden;color:var(--muted);font-size:12px;font-weight:720;text-overflow:ellipsis;white-space:nowrap}.channel-brief{display:grid;gap:12px;margin:0 14px 12px;padding:13px;border:1px solid rgba(13,93,73,.12);border-radius:8px;background:linear-gradient(135deg,#f2faf4f5,#fffdf8f5),#fff}.channel-brief span{display:block;color:#8f6725;font-size:11px;font-weight:860;text-transform:uppercase}.channel-brief strong{display:block;margin-top:5px;color:#142f28;font-size:20px;line-height:1.08}.channel-brief p{margin-top:7px;color:#53635b;font-size:13px;font-weight:650;line-height:1.35}.channel-brief-stats{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:7px}.channel-brief-stats small{min-width:0;padding:8px;border:1px solid rgba(13,93,73,.12);border-radius:8px;color:#53635b;background:#ffffffc7;font-size:10px;font-weight:820;line-height:1.15;text-transform:uppercase}.channel-brief-stats b{display:block;margin-bottom:4px;color:#102e27;font-size:18px;line-height:1}.quick-next-link{width:100%;min-height:40px;padding:0 12px;justify-content:space-between;border-color:#0d5d492e;color:#fffdf8;background:linear-gradient(135deg,#0d5d49,#0a4437),var(--positive);box-shadow:0 10px 22px #0d5d4924}.quick-next-link:hover{transform:translateY(-1px);box-shadow:0 14px 28px #0d5d492e}.channel-row-chips{display:flex;min-width:0;flex-wrap:wrap;gap:6px;margin-top:4px}.channel-row-chip{display:inline-flex;min-height:24px;align-items:center;padding:0 8px;border:1px solid var(--line);border-radius:999px;color:#44524d;background:#f8faf6;font-size:10px;font-weight:820;line-height:1;text-transform:uppercase}.channel-row-chip.attention{color:#6c4712;border-color:#b68a3a61;background:#fff4d6}.channel-row-chip.positive{color:var(--positive);border-color:#c8ded2;background:#edf7f1}.advanced-operator-tools{display:grid;gap:14px;border:1px solid rgba(13,93,73,.12);border-radius:8px;background:#fffdf89e}.advanced-operator-tools[open]{padding-bottom:14px}.advanced-operator-tools summary{display:flex;min-height:54px;align-items:center;justify-content:space-between;padding:0 16px;color:#33433d;font-size:14px;font-weight:820;cursor:pointer;list-style:none}.advanced-operator-tools summary::-webkit-details-marker{display:none}.advanced-operator-tools summary:after{content:"+";display:grid;width:28px;height:28px;place-items:center;border:1px solid var(--line);border-radius:8px;color:var(--positive);background:#fff;font-size:18px;line-height:1}.advanced-operator-tools[open] summary:after{content:"-"}.advanced-operator-tools>:not(summary){margin-right:14px;margin-left:14px}.operator-tools{flex:0 1 560px;flex-wrap:wrap;justify-content:flex-end;gap:10px;min-width:0}.org-switcher,.operator-status,.operator-profile-card{gap:8px;min-height:40px;padding:0 12px;border:1px solid var(--line);border-radius:8px;background:#fffdf8c7;color:#342d22;font-size:13px;font-weight:650;white-space:nowrap}.operator-profile-card{display:grid;grid-template-columns:42px minmax(0,1fr);min-height:54px;padding:6px 12px 6px 6px;background:#ffffffe0;box-shadow:0 10px 24px #132d2312}.operator-profile-avatar{display:grid;width:42px;height:42px;place-items:center;border-radius:8px;color:#fffdf8;background:linear-gradient(145deg,#14362e,#0d5d49);font-size:13px;font-weight:860}.operator-profile-card strong,.operator-profile-card small{display:block;overflow:hidden;text-overflow:ellipsis}.operator-profile-card strong{color:#142f28;font-size:14px;line-height:1.1}.operator-profile-card small{margin-top:3px;color:var(--muted);font-size:11px;font-weight:760}.operator-status{color:#0b4f3b;border-color:#bfd3c6;background:#edf5ef}.service-live{color:#07372d;border-color:#c5d6ca;background:#f3f8f4}.service-warning,.sms-reply-pending{color:#68410f;border-color:#e4c384;background:#fff5d9}.sms-reply-ready{color:#07372d;border-color:#9fcab7;background:#e8f6ef}.portal-live{color:#6b4c17;border-color:#dec890;background:#fbf5e5}.topbar-quick-action{display:inline-flex;min-height:40px;align-items:center;justify-content:center;padding:0 14px;border:1px solid rgba(13,93,73,.18);border-radius:8px;color:#fffdf8;background:linear-gradient(135deg,#0e8f62,#0a644d);font-size:13px;font-weight:820;text-decoration:none;box-shadow:0 12px 26px #0d5d492e}.topbar-quick-action:hover{transform:translateY(-1px);box-shadow:0 16px 30px #0d5d4938}.proof-tool-slot:empty{display:none}.account-control{display:grid;min-width:40px;min-height:40px;place-items:center}.pilot-proof-tool{display:inline-flex;align-items:center;gap:7px;min-width:44px;position:relative}.proof-tool-button{border-color:#9bcbb9;color:var(--positive);background:var(--positive-soft)}.proof-feedback{color:var(--muted);font-size:12px;font-weight:760;white-space:nowrap}.proof-feedback.copied{color:var(--positive)}.proof-feedback.error{color:var(--danger)}@media(min-width:1180px){.agency-cockpit{grid-template-columns:minmax(0,1fr);align-items:stretch}.agency-cockpit .topbar{grid-column:1 / -1}.agency-cockpit .customer-cycle-bar{grid-column:1}.agency-cockpit .command-center{grid-column:1;grid-template-columns:52px minmax(0,1fr) auto;align-content:stretch;align-items:center;gap:13px;min-height:0}.agency-cockpit .command-primary{grid-column:2;grid-row:1 / span 2;gap:5px}.agency-cockpit .command-primary h2{font-size:21px}.agency-cockpit .command-primary p{font-size:13px}.agency-cockpit .command-pills,.agency-cockpit .command-action{grid-column:3}.agency-cockpit .command-pills{grid-row:1}.agency-cockpit .command-pills{justify-content:flex-end}.agency-cockpit .command-action{grid-row:2;width:100%;min-width:220px}.agency-cockpit .agency-customer-switcher{height:100%;align-content:center}}.pilot-proof-command{position:absolute;top:calc(100% + 8px);right:0;z-index:30;width:min(520px,calc(100vw - 32px));height:116px;padding:10px 12px;resize:vertical;border:1px solid var(--line-strong);border-radius:8px;background:#fffdf8;color:var(--ink);box-shadow:0 18px 42px #0f372c2e;font-family:SFMono-Regular,Consolas,Liberation Mono,monospace;font-size:12px;line-height:1.45}.metric-strip{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:0;overflow:hidden;border:1px solid var(--line);border-radius:8px;background:#ffffffe6}.command-center{display:grid;grid-template-columns:56px minmax(0,1fr) minmax(260px,auto) auto;align-items:center;gap:18px;overflow:hidden;padding:18px 20px;border:0;color:#fff8e7;background:#0b2d25;box-shadow:var(--shadow)}.command-icon{display:grid;width:52px;height:52px;place-items:center;border:1px solid rgba(246,224,178,.26);border-radius:8px;color:#f6d991;background:#ffffff14}.command-primary,.command-path,.command-stats{min-width:0}.command-primary{display:grid;align-content:center;gap:6px}.command-primary>span{color:#f6d991;font-size:11px;font-weight:840;letter-spacing:.1em;text-transform:uppercase}.command-primary h2{color:#fff8e7;font-size:24px;line-height:1.15}.command-primary p{max-width:760px;color:#d8e4dc;font-size:14px;line-height:1.45}.command-action{width:auto;min-width:156px;min-height:46px;flex:0 0 auto;padding-inline:16px;border-color:#f6d991;color:#10251f;background:#f6d991;box-shadow:0 14px 28px #0000002e}.command-pills{display:flex;min-width:0;align-items:center;justify-content:flex-end;gap:8px;flex-wrap:wrap}.status-pill{display:inline-flex;min-height:34px;align-items:center;gap:7px;padding:0 10px;border:1px solid rgba(255,248,231,.18);border-radius:999px;color:#e4eee8;background:#ffffff14;font-size:12px;font-weight:760;white-space:nowrap}.status-pill.good{color:#dff3e9;border-color:#add8c459;background:#1e6f543d}.status-pill.urgent,.status-pill.draft{color:#ffe9b1;border-color:#f6d99166;background:#b68a3a38}.command-path{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;border-left:1px solid var(--line)}.command-signal{min-width:0;padding:10px;border-left:2px solid rgba(182,138,58,.58);background:#fffdf88f}.command-signal span,.command-signal small,.status-count span,.metric-tile span,.report-stat span{font-size:11px;font-weight:750;letter-spacing:.06em;text-transform:uppercase}.command-signal span,.command-signal small{display:block;color:var(--muted)}.command-signal strong{display:block;margin:7px 0 5px;color:var(--text);font-size:15px;line-height:1.15}.command-signal small{letter-spacing:0;text-transform:none;line-height:1.35}.command-stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:8px;border-left:1px solid var(--line);background:#f8f5ee8f}.status-count{min-width:0;padding:10px;border:1px solid var(--line);border-radius:6px;background:#fffdf8bd}.status-count span,.status-count strong{display:block;overflow:hidden;text-overflow:ellipsis}.status-count span{color:var(--muted);white-space:nowrap}.status-count strong{margin-top:7px;color:var(--text);font-size:20px;line-height:1;white-space:nowrap;font-variant-numeric:tabular-nums}.status-count.positive strong{color:var(--positive)}.status-count.attention strong{color:var(--amber)}.service-status{flex:0 0 auto;width:100%;padding:7px 9px;border:1px solid var(--line);border-radius:999px;background:#fffdf8b8;font-size:11px;font-weight:750;text-align:left}.service-status.compact{width:fit-content;max-width:100%;padding:6px 9px}.service-status.positive{color:var(--positive);border-color:#bed3c7;background:var(--positive-soft)}.service-status.attention{color:#745117;border-color:#b68a3a75;background:var(--amber-soft)}.service-status.neutral{color:#34423d;background:var(--panel-soft)}.metric-tile{min-height:58px;padding:12px 13px;border:0;border-right:1px solid var(--line);border-radius:0;background:transparent;box-shadow:none}.metric-tile:last-child{border-right:0}.metric-tile span{display:block;margin-bottom:8px;color:var(--muted)}.metric-tile strong{color:var(--text);font-size:20px;line-height:1;font-variant-numeric:tabular-nums}.metric-tile.positive strong{color:var(--positive)}.dictation-panel{display:grid;grid-template-columns:minmax(300px,.42fr) minmax(0,1fr);gap:0;overflow:hidden;border-color:#cfdacf;background:#fff;box-shadow:var(--shadow-tight)}.dictation-brief,.dictation-form{min-width:0;padding:16px}.dictation-brief{display:grid;align-content:start;gap:18px;border-right:1px solid rgba(255,255,255,.12);color:#fff8e7;background:#123a30}.dictation-brief h2{font-size:18px;color:#fff8e7}.dictation-brief p{margin-top:6px;color:#d5e4dc;font-size:13px;line-height:1.35}.dictation-mode,.dictation-actions,.dictation-fields{display:flex;align-items:center}.dictation-mode{gap:8px}.dictation-mode button{display:inline-flex;min-height:38px;align-items:center;gap:7px;padding:0 12px;border:1px solid var(--line);border-radius:6px;background:#ffffff14;color:#f3f7f2;font-size:13px;font-weight:700}.dictation-mode button.active{border-color:#f6d991;color:#10251f;background:#f6d991}.dictation-form{display:grid;gap:12px}.dictation-form label{display:grid;gap:7px;min-width:0}.dictation-form label span{color:#51483d;font-size:12px;font-weight:750}.dictation-form textarea,.dictation-form input,.dictation-form select{width:100%;min-width:0;border:1px solid var(--line);border-radius:6px;background:#fffdf8d6;color:var(--text);font-size:14px;line-height:1.4;outline:none}.dictation-form textarea{min-height:92px;resize:vertical;padding:12px}.dictation-form input,.dictation-form select{min-height:42px;padding:0 11px}.dictation-form textarea:focus,.dictation-form input:focus,.dictation-form select:focus{border-color:var(--champagne);box-shadow:0 0 0 3px #b68a3a21}.dictation-fields{gap:10px}.dictation-fields label{flex:1 1 220px}.dictation-actions{flex-wrap:wrap;gap:10px}.workbench{display:grid;grid-template-columns:minmax(260px,.74fr) minmax(390px,1.12fr) minmax(360px,1.04fr);gap:14px;min-height:0;align-items:stretch}.panel{min-width:0;border:1px solid var(--line);border-radius:8px;background:#fffffff0;box-shadow:0 12px 30px #1c35260f}.panel.command-center{border:0;color:#fff8e7;background:#0b2d25;box-shadow:var(--shadow)}.inbox-panel,.detail-panel,.approval-panel{min-height:510px}.panel-header{justify-content:space-between;gap:12px;min-height:58px;padding:15px 16px;border-bottom:1px solid var(--line)}.channel-detail-grid>.panel .panel-header{border-bottom-color:#0d5d491a}.channel-detail-grid>.panel .panel-header h2{color:#102e27;font-size:19px}.inbox-panel,.detail-panel,.approval-panel{border-color:var(--line)}.approval-panel{border-color:#0d5d496b;background:#fff;box-shadow:0 18px 46px #0d5d491f}.approval-panel .panel-header{background:#eff7f2}.approval-panel .panel-header h2{font-size:19px}.panel-header p{margin-top:4px;font-size:13px;line-height:1.35}.small-command,.secondary-action,.primary-action{min-height:40px;border:1px solid var(--line);border-radius:6px;background:#fffdf8d6;color:#2d271f;font-size:13px;font-weight:720}.small-command{display:inline-flex;align-items:center;gap:7px;padding:0 12px}.conversation-list,.detail-stack,.approval-editor,.task-list,.audit-list{display:grid;gap:10px;padding:12px}.approval-editor{gap:8px}.conversation-row{display:grid;grid-template-columns:32px minmax(0,1fr) 10px;align-items:center;gap:10px;width:100%;min-height:72px;padding:10px;border:1px solid transparent;border-radius:6px;background:transparent;text-align:left}.conversation-row.selected{border-color:#0d5d4985;background:#eef6f0;box-shadow:inset 3px 0 0 var(--champagne)}.conversation-row:hover{border-color:var(--line)}.channel-icon{display:grid;place-items:center;width:30px;height:30px;border-radius:6px;color:var(--positive);background:var(--positive-soft)}.channel-icon.voice{color:var(--amber);background:var(--amber-soft)}.conversation-copy{min-width:0}.conversation-copy strong,.conversation-copy small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conversation-copy strong{margin-bottom:5px;color:var(--text);font-size:14px}.conversation-copy small{font-size:12px}.conversation-copy em{display:block;margin-top:7px;color:#8a611f;font-size:11px;font-style:normal;font-weight:750;text-transform:uppercase}.urgency-dot{width:9px;height:9px;border-radius:50%;background:var(--strong-line)}.urgency-dot.high{background:var(--danger)}.summary-block,.transcript-block,.approval-editor textarea,.policy-note,.safety-checklist,.safety-warning{border:1px solid var(--line);border-radius:6px;background:var(--panel-soft)}.summary-block,.transcript-block{padding:14px}.block-title{gap:8px;margin-bottom:10px;color:#342d22;font-size:13px;font-weight:750}.summary-block p,.transcript-block p{color:#2d271f;font-size:14px;line-height:1.55}.tag-row{display:flex;flex-wrap:wrap;gap:8px;margin-top:14px}.tag-row span,.status-chip,.risk-chip{padding:5px 8px;border-radius:999px;border:1px solid var(--line);background:#fffdf8b8;font-size:11px;font-weight:750}.tag-row span,.status-chip{color:var(--positive);border-color:#c8ded2;background:var(--positive-soft)}.risk-chip{color:#745117;border-color:#b68a3a6b;background:var(--amber-soft)}.risk-chip.low,.risk-chip.none{color:var(--positive);border-color:#c8ded2;background:var(--positive-soft)}.risk-chip.high{color:var(--danger);background:#fee4e2}.approval-editor label{color:#342d22;font-size:13px;font-weight:750}.approval-editor textarea{width:100%;min-height:138px;resize:vertical;padding:11px;color:var(--text);font-size:14px;line-height:1.5}.approval-editor textarea:disabled{background:#f7f2e8}.policy-note{gap:8px;padding:10px;color:#3d3529;font-size:13px}.safety-checklist{display:grid;gap:8px;padding:10px;border-color:#c8ded2;background:#f2f8f4}.safety-checklist .block-title{margin-bottom:0}.safety-check-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.safety-check{display:flex;align-items:center;gap:7px;min-width:0;padding:7px;border:1px solid var(--line);border-radius:6px;background:#fffdf8cc;color:#3d3529;font-size:12px;font-weight:720}.safety-check svg{flex:0 0 auto}.safety-check.passed{color:var(--positive);border-color:#c8ded2;background:#f2f8f4}.safety-check.attention{color:#745117;border-color:#b68a3a73;background:#fff8e7}.safety-warning{display:flex;align-items:flex-start;gap:8px;padding:10px;color:#73510f;border-color:#efcf8f;background:#fff8e8;font-size:13px;font-weight:760;line-height:1.35}.safety-warning svg{flex:0 0 auto}.delivery-preview{display:grid;gap:5px;padding:9px 10px;border:1px solid var(--line);border-radius:6px;background:#fbf7ee}.delivery-preview.ready{border-color:#c8ded2;background:#f2f8f4}.delivery-preview.missing{border-color:#b68a3a73;background:#fff8e7}.delivery-preview-header{display:flex;align-items:center;gap:7px;color:#3d3529;font-size:12px;font-weight:750}.delivery-preview strong{color:#22332d;font-size:14px;overflow-wrap:anywhere}.delivery-preview small{color:var(--muted)}.detail-recovery{display:grid;gap:12px;align-content:start}.detail-retry-action{justify-self:center}.send-review,.reject-review{display:grid;gap:10px;padding:11px;border:1px solid #c8ded2;border-radius:6px;background:#edf5ef}.send-review-header,.reject-review-header{display:flex;align-items:center;gap:8px;color:#2d271f;font-size:13px}.reject-review{border-color:#a53b2b47;background:#fff5ee}.reject-reasons{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.reason-option{min-height:38px;padding:0 10px;border:1px solid var(--line);border-radius:6px;background:#fffdf8db;color:#3d3529;font-size:12px;font-weight:720;text-align:left}.reason-option.selected{border-color:#a53b2b7a;color:#7d2d21;background:#fff1e8}.reject-reason-custom{display:grid;gap:6px;color:var(--muted);font-size:11px;font-weight:750}.reject-reason-custom textarea{min-height:66px;resize:vertical;border:1px solid var(--line);border-radius:6px;background:#fffdf8e0;color:var(--text);font:inherit;font-size:13px;line-height:1.4;padding:9px}.send-review-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px}.send-review-grid div,.send-review-body{min-width:0;padding:9px;border:1px solid var(--line);border-radius:6px;background:#fffdf8d6}.send-review-grid span,.send-review-body span{display:block;margin-bottom:5px;color:var(--muted);font-size:11px;font-weight:750}.send-review-grid strong,.send-review-body p{color:var(--text);font-size:13px;overflow-wrap:anywhere}.send-review-body p{line-height:1.45}.send-review-ack{display:flex;align-items:flex-start;gap:9px;padding:9px;border:1px solid #c8ded2;border-radius:6px;background:#fffdf8e0;color:#2d271f;font-size:12px;font-weight:720;line-height:1.35}.send-review-ack input{width:16px;height:16px;margin:0;accent-color:#0f8a5f;flex:0 0 auto}.send-review-warning{color:var(--danger);font-size:12px;font-weight:760}.approval-actions{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px}.secondary-action,.primary-action{display:inline-flex;min-width:0;align-items:center;justify-content:center;gap:7px;flex:1;padding:0 12px}.primary-action{border-color:var(--positive);color:#fff;background:var(--positive);box-shadow:0 10px 22px #0d5d4929}.primary-next{grid-column:span 1}.danger-action{grid-column:1 / -1;color:var(--danger);border-color:#a53b2b57;background:#fffdf8b8}.secondary-action:disabled,.primary-action:disabled{border-color:var(--line);color:#9a9387;background:#eee8dc;box-shadow:none}.next-unlock{display:flex;align-items:flex-start;gap:8px;padding:9px 10px;border:1px solid rgba(182,138,58,.34);border-radius:6px;color:#4e3d1e;background:#fff8e7;font-size:12px;font-weight:720;line-height:1.35}.next-unlock svg{flex:0 0 auto;color:var(--champagne)}.action-feedback{color:var(--positive);font-size:13px;font-weight:700}.action-feedback.working{color:var(--amber)}.action-feedback.error{color:var(--danger)}.social-inbox-panel,.task-panel{min-height:0}.social-inbox-panel{border-color:#d1ded8}.social-counts,.social-meta,.social-row-top{display:flex;min-width:0;align-items:center;gap:8px}.social-panel-actions{display:grid;justify-items:end;gap:9px}.social-counts{flex-wrap:wrap;justify-content:flex-end}.social-counts span{display:inline-flex;min-height:30px;align-items:center;padding:0 9px;border:1px solid var(--line);border-radius:999px;color:#30413b;background:#f6faf6;font-size:12px;font-weight:780}.social-auto-button{display:inline-flex;min-height:36px;align-items:center;gap:7px;padding:0 12px;border:1px solid rgba(13,93,73,.24);border-radius:8px;color:#123f34;background:#eaf6ef;font:inherit;font-size:13px;font-weight:820;cursor:pointer}.social-auto-button:disabled{color:#73817c;background:#f4f6f3;cursor:not-allowed}.social-automation-feedback{margin:0 14px;padding:9px 10px;border:1px solid rgba(13,93,73,.18);border-radius:8px;color:#21483f;background:#f2faf4;font-size:13px;font-weight:760}.social-automation-feedback.working{color:#684d1b;background:#fff4d6}.social-automation-feedback.error{color:var(--danger);background:#fff1ef}.social-automation-summary{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:8px;margin:0 14px}.social-automation-summary span{min-width:0;padding:9px 10px;border:1px solid rgba(13,93,73,.14);border-radius:8px;color:#315047;background:#fbfdf9;font-size:12px;font-weight:760}.social-automation-summary strong{display:block;color:#102e27;font-size:18px;line-height:1.05}.automation-stack{display:grid;gap:8px;margin:0 14px 12px;padding:12px;border:1px solid rgba(13,93,73,.14);border-radius:8px;background:linear-gradient(180deg,#fffdf8f0,#f3f8f4e6),#fff}.simple-channel-panel .automation-stack{margin-top:12px}.automation-relief-line{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;margin:0 14px 12px}.automation-relief-line span{min-width:0;padding:9px 10px;border:1px solid rgba(13,93,73,.14);border-radius:8px;color:#33433d;background:#fbfdf9;font-size:11px;font-weight:820;text-transform:uppercase}.automation-relief-line strong{display:block;margin-bottom:4px;color:#102e27;font-size:18px;line-height:1;font-variant-numeric:tabular-nums}.automation-relief-line.email span:nth-child(1),.automation-relief-line.calls span:nth-child(1){border-color:#0d5d4933;background:#f2faf4}.automation-relief-line span:nth-child(3){border-color:#b68a3a57;background:#fff7df}.channel-autopilot-plan{display:grid;gap:8px;margin:0 14px 12px;padding:12px;border:1px solid rgba(31,67,60,.14);border-radius:8px;background:#fffdfa}.channel-autopilot-plan-title{display:flex;align-items:center;gap:7px;color:#173f35;font-size:13px}.channel-autopilot-plan-row{display:grid;grid-template-columns:minmax(0,70px) auto minmax(0,1fr);align-items:center;gap:10px;min-width:0;padding:9px 10px;border:1px solid var(--line);border-radius:8px;background:#fffc}.channel-autopilot-plan-row span{color:#35463f;font-size:12px;font-weight:840;text-transform:uppercase}.channel-autopilot-plan-row strong{color:#102e27;font-size:18px;line-height:1;font-variant-numeric:tabular-nums}.channel-autopilot-plan-row p{min-width:0;color:var(--muted);font-size:12px;font-weight:680;line-height:1.35}.channel-autopilot-plan-row.positive{border-color:#0d5d4933;background:#f2faf4}.channel-autopilot-plan-row.attention{border-color:#b68a3a5c;background:#fff7df}.automation-stack-title{display:flex;align-items:center;gap:7px;color:#173f35;font-size:13px}.automation-step{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:4px 9px;min-width:0;padding:10px;border:1px solid var(--line);border-radius:8px;background:#fffdf8d1}.automation-step span{color:#33433d;font-size:12px;font-weight:840;text-transform:uppercase}.automation-step strong{color:#102e27;font-size:20px;line-height:1;font-variant-numeric:tabular-nums}.automation-step p{grid-column:1 / -1;color:var(--muted);font-size:12px;font-weight:680;line-height:1.35}.automation-step.positive{border-color:#0d5d4933;background:#f2faf4}.automation-step.attention{border-color:#b68a3a5c;background:#fff7df}.social-list{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;padding:14px}.channel-detail-grid .social-list{grid-template-columns:1fr;padding-top:0}.social-list.compact{gap:8px}.social-row{min-width:0;padding:13px;border:1px solid var(--line);border-radius:8px;background:#fffdf8}.social-row.attention{border-color:#b68a3a6b;background:#fff8e7}.social-row.positive{border-color:#0d5d4938;background:#f7fbf8}.social-row-top{justify-content:space-between}.social-row-top small{color:var(--muted);font-size:12px;font-weight:760}.status-pill.positive{color:#164c3d;border-color:#0d5d4933;background:#eaf6ef}.status-pill.attention{color:#59421c;border-color:#b68a3a57;background:#fff2ce}.status-pill.neutral{color:#34423d;border-color:var(--line);background:var(--panel-soft)}.social-row-body{margin-top:12px}.social-row-body strong{display:block;color:var(--text);font-size:14px}.social-row-body p{margin-top:6px;color:#34423d;font-size:14px;line-height:1.45}.social-row.compact .social-row-body{margin-top:9px}.social-row.compact .social-row-body p{display:-webkit-box;overflow:hidden;-webkit-box-orient:vertical;-webkit-line-clamp:2}.social-meta{flex-wrap:wrap;margin-top:12px}.social-meta span{color:var(--muted);font-size:11px;font-weight:760;text-transform:uppercase}.social-suggestion{margin:12px 0 0;padding:10px;border-left:3px solid rgba(13,93,73,.36);border-radius:6px;color:#25332e;background:#fff;font-size:13px;line-height:1.42}.social-suggestion span{display:block;margin-bottom:5px;color:var(--positive);font-size:11px;font-weight:820;text-transform:uppercase}.more-work-note{display:block;padding:0 2px;color:#65736b;font-size:12px;font-weight:740}.portal-panel{display:grid;grid-template-columns:minmax(320px,.42fr) minmax(0,1fr);overflow:hidden;border-color:#cfdacf;background:#fff}.portal-intro{min-width:0;padding:18px;color:#fff8e7;background:#0b2721}.portal-intro span{display:block;margin-bottom:8px;color:#f6d991;font-size:11px;font-weight:840;letter-spacing:.1em;text-transform:uppercase}.portal-intro h2{max-width:440px;color:#fff8e7;font-size:20px;line-height:1.18}.portal-intro p{max-width:560px;margin-top:10px;color:#d8e4dc;font-size:13px;line-height:1.48}.portal-paths{display:grid;gap:12px;min-width:0;padding:14px}.owner-phone-companion{display:grid;min-width:0;padding:12px;border:1px solid rgba(13,93,73,.12);border-radius:8px;background:linear-gradient(135deg,#0d5d4914,#f6d99129),#f7faf6}.owner-phone-frame{display:grid;gap:10px;width:min(100%,420px);min-width:0;margin:0 auto;padding:13px;border:1px solid rgba(11,39,33,.16);border-radius:18px;background:#fffdf8;box-shadow:0 22px 48px #132d2324}.owner-phone-topbar{display:flex;min-width:0;align-items:center;justify-content:space-between;gap:10px}.owner-phone-topbar span,.owner-phone-topbar strong{display:block}.owner-phone-topbar span{color:#65736b;font-size:11px;font-weight:820;text-transform:uppercase}.owner-phone-topbar strong{margin-top:3px;color:#102d26;font-size:20px;line-height:1.05}.phone-va-toggle{display:inline-flex;flex:0 0 auto;min-height:34px;align-items:center;gap:7px;padding:0 11px;border:1px solid rgba(13,93,73,.16);border-radius:999px;color:#46534d;background:#f1f4ef;font-size:12px;font-weight:850}.phone-va-toggle.active{color:#fffdf8;background:#0d5d49;box-shadow:0 10px 22px #0d5d492e}.owner-phone-alert{display:grid;grid-template-columns:34px minmax(0,1fr);align-items:center;gap:9px;min-width:0;padding:10px;border:1px solid rgba(182,138,58,.28);border-radius:12px;color:#5b4315;background:#fff6dd}.owner-phone-alert svg{display:grid;width:34px;height:34px;padding:8px;border-radius:999px;background:#b68a3a24}.owner-phone-alert span,.owner-phone-alert strong{display:block}.owner-phone-alert span{font-size:11px;font-weight:850;text-transform:uppercase}.owner-phone-alert strong{margin-top:3px;color:#271f12;font-size:13px;line-height:1.2}.phone-level-selector{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:5px;padding:4px;border:1px solid rgba(13,93,73,.1);border-radius:12px;background:#eef4ee}.phone-level-selector button{min-width:0;min-height:34px;overflow:hidden;border:0;border-radius:9px;color:#53625b;background:transparent;font-size:11px;font-weight:850;text-overflow:ellipsis;white-space:nowrap}.phone-level-selector button.selected{color:#0e332a;background:#fffdf8;box-shadow:0 8px 18px #132d231a}.phone-action-list{display:grid;gap:8px}.phone-action-card{display:grid;grid-template-columns:34px minmax(0,1fr) 16px;align-items:center;gap:9px;min-width:0;padding:10px;border:1px solid rgba(13,93,73,.1);border-radius:12px;color:#152f27;background:#fff;text-decoration:none}.phone-action-card>svg:first-child{width:34px;height:34px;padding:8px;border-radius:999px;color:#0d5d49;background:#eaf6ef}.phone-action-card>div{min-width:0}.phone-action-card span,.phone-action-card strong,.phone-action-card p{display:block}.phone-action-card span{color:#69776f;font-size:10px;font-weight:850;text-transform:uppercase}.phone-action-card strong{margin-top:3px;overflow:hidden;color:#172f28;font-size:14px;line-height:1.12;text-overflow:ellipsis;white-space:nowrap}.phone-action-card p{margin-top:4px;color:#56655e;font-size:12px;font-weight:650;line-height:1.32}.phone-action-card.attention{border-color:#b68a3a52;background:#fff9e7}.phone-action-card.urgent{border-color:#c2410c3d;background:#fff1e8}.phone-action-card.ready{border-color:#0d5d492e;background:#f0f8f2}.phone-install-card{display:grid;grid-template-columns:34px minmax(0,1fr) auto;align-items:center;gap:9px;min-width:0;padding:10px;border:1px dashed rgba(13,93,73,.24);border-radius:12px;color:#173f35;background:#f7fbf6}.phone-install-card>svg{width:34px;height:34px;padding:8px;border-radius:999px;color:#0d5d49;background:#e5f5ee}.phone-install-card>div{min-width:0}.phone-install-card span,.phone-install-card strong,.phone-install-card p{display:block}.phone-install-card span{color:#64736b;font-size:10px;font-weight:850;text-transform:uppercase}.phone-install-card strong{margin-top:3px;overflow:hidden;color:#142f28;font-size:14px;line-height:1.12;text-overflow:ellipsis;white-space:nowrap}.phone-install-card p{margin-top:4px;color:#526058;font-size:12px;font-weight:650;line-height:1.32}.phone-install-card button{display:inline-flex;min-height:34px;align-items:center;justify-content:center;gap:6px;padding:0 10px;border:1px solid rgba(13,93,73,.2);border-radius:999px;color:#fffdf8;background:#0d5d49;font-size:12px;font-weight:850;white-space:nowrap}.phone-install-card button:disabled{color:#66746c;background:#edf2ed}.phone-install-card.installed{border-style:solid;border-color:#0d5d492e;background:#eef8f2}.phone-install-card.manual{border-color:#b68a3a57;background:#fff9e7}.phone-voice-note{display:inline-flex;min-height:40px;align-items:center;justify-content:center;gap:8px;border:1px solid rgba(13,93,73,.2);border-radius:12px;color:#fffdf8;background:#0b2721;font-size:13px;font-weight:850;text-decoration:none}.portal-stat-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:8px}.portal-stat,.portal-health-item{min-width:0;padding:12px;border:1px solid var(--line);border-radius:8px;background:#f8faf6}.portal-stat span,.portal-stat strong,.portal-stat p,.portal-health-item span,.portal-health-item strong,.portal-health-item p{display:block}.portal-stat span,.portal-health-item span{color:#68756d;font-size:10px;font-weight:840;text-transform:uppercase}.portal-stat strong,.portal-health-item strong{margin-top:6px;color:#1d1a15;font-size:18px;line-height:1}.portal-stat p,.portal-health-item p{margin-top:8px;color:#4f5c53;font-size:12px;font-weight:650;line-height:1.38}.portal-health-list{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:8px}.portal-health-item.ready{border-color:#0d5d492e;background:#edf8f2}.portal-health-item.pending{border-color:#b68a3a57;background:#fff7df}.task-list{grid-template-columns:repeat(2,minmax(0,1fr));min-width:0}.task-row{gap:10px;min-width:0;min-height:42px;padding:8px 12px;border:1px solid var(--line);border-radius:6px;background:#fffdf8bd}.task-row strong{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:14px}.task-row span:last-child{color:var(--muted);font-size:12px;font-weight:700}.task-status{width:10px;height:10px;border-radius:50%;background:var(--positive)}.audit-panel{min-height:0}.audit-list{grid-template-columns:repeat(2,minmax(0,1fr))}.audit-row{gap:10px;min-width:0;min-height:48px;padding:8px 12px;border:1px solid var(--line);border-radius:6px;background:#fffdf8bd}.audit-icon{display:grid;flex:0 0 auto;width:30px;height:30px;place-items:center;border-radius:6px;color:var(--positive);background:var(--positive-soft)}.audit-row.attention .audit-icon{color:#73510f;background:var(--amber-soft)}.audit-copy{flex:1;min-width:0}.audit-copy strong,.audit-copy small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.audit-copy strong{color:var(--text);font-size:14px}.audit-copy small,.audit-row time{color:var(--muted);font-size:12px;font-weight:700}.audit-row time{flex:0 0 auto}.weekly-report{overflow:hidden}.report-header .small-command{flex:0 0 auto}.report-body{display:grid;grid-template-columns:minmax(320px,.88fr) minmax(420px,1.12fr);min-width:0}.report-narrative,.report-stats{min-width:0;padding:16px}.report-narrative{display:grid;align-content:start;gap:14px}.report-narrative .service-status{width:fit-content;max-width:100%}.report-narrative p{color:#2d271f;font-size:14px;line-height:1.55}.report-next-action{gap:8px;padding:11px;border:1px solid var(--line);border-radius:6px;background:#fbf7ee;color:#3d3529;font-size:13px;font-weight:720;line-height:1.35}.report-next-action svg{flex:0 0 auto;color:var(--positive)}.report-stats{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;border-left:1px solid var(--line);background:#f8f5ee}.report-stat{min-width:0;padding:12px;border:1px solid var(--line);border-radius:6px;background:#fffdf8bd}.report-stat span,.report-stat strong{display:block;overflow:hidden;text-overflow:ellipsis}.report-stat span{color:var(--muted);white-space:normal}.report-stat strong{margin-top:8px;color:var(--text);font-size:22px;line-height:1;white-space:nowrap;font-variant-numeric:tabular-nums}.empty-state,.center-state{display:grid;place-items:center;text-align:center}.empty-state{min-height:96px;padding:18px;border:1px dashed var(--strong-line);border-radius:6px;background:#fffdf8a3}.empty-state strong{margin-bottom:6px;color:#2a3a35}.center-state{min-height:100vh;padding:28px}.sign-in-state{gap:12px}.sign-in-action{flex:0 0 auto;min-width:132px;margin-top:8px}.center-state-actions,.clerk-account-controls{display:flex;align-items:center;justify-content:center;gap:10px;flex-wrap:wrap}.center-state-actions{margin-top:16px}.operator-auth-proof-tool{display:flex;align-items:center;justify-content:center;gap:8px;flex-wrap:wrap}.auth-check-action{min-height:34px;flex:0 0 auto;padding:0 11px;font-size:13px}.auth-proof-feedback{flex-basis:100%;color:var(--muted);font-size:12px;font-weight:700;text-align:center}.auth-proof-feedback.success{color:var(--positive)}.auth-proof-feedback.error{color:var(--danger)}.center-state h1{margin-top:16px;font-size:24px}.small-note{margin-top:10px;font-size:13px}code{padding:2px 5px;border-radius:5px;background:#edf1ef}.loader{width:38px;height:38px;border:3px solid var(--line);border-top-color:var(--positive);border-radius:50%;animation:spin .9s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}@media(max-width:1120px){.pilot-action-strip{grid-template-columns:1fr;align-items:stretch}.pilot-proof-checklist{grid-template-columns:repeat(3,minmax(0,1fr))}.pilot-proof-actions{justify-content:flex-start;flex-wrap:wrap}.command-center{grid-template-columns:52px minmax(0,1fr)}.command-pills,.command-action{grid-column:1 / -1;justify-self:stretch;width:100%}.workbench,.channel-detail-grid,.channel-grid{grid-template-columns:1fr}.channel-card{grid-template-columns:minmax(220px,.42fr) minmax(0,1fr);grid-template-rows:auto}.channel-image-frame,.channel-image-frame img{min-height:100%}.simple-activity-strip{grid-template-columns:1fr}.simple-activity-items{grid-template-columns:repeat(2,minmax(0,1fr))}.portal-panel{grid-template-columns:1fr}.portal-stat-grid,.portal-health-list{grid-template-columns:repeat(2,minmax(0,1fr))}.inbox-panel{order:1}.detail-panel{order:2}.approval-panel{order:3}.dictation-panel{grid-template-columns:1fr}.dictation-brief{border-right:0;border-bottom:1px solid rgba(255,255,255,.12)}.task-list,.audit-list,.metric-strip,.automation-relief-line,.social-automation-summary,.social-list{grid-template-columns:repeat(2,minmax(0,1fr))}.report-body{grid-template-columns:1fr}.report-stats{border-left:0;border-top:1px solid var(--line)}.portal-panel,.portal-paths,.agency-service-hero,.agency-service-grid,.client-onboarding-strip{grid-template-columns:1fr}.onboarding-strip-copy,.onboarding-setup-card,.onboarding-question-grid,.onboarding-steps,.onboarding-action{grid-column:1;grid-row:auto}.onboarding-question-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.agency-customer-switcher{grid-template-columns:auto minmax(0,1fr) auto;grid-template-areas:"top top top" "prev track next" "action action action"}.customer-card-track{grid-template-columns:1fr}.customer-details-action{grid-area:action}.va-level-strip{grid-template-columns:repeat(2,minmax(0,1fr))}.onboarding-steps{grid-template-columns:repeat(3,minmax(0,1fr))}}@media(max-width:720px){.app-shell{grid-template-columns:1fr}.sidebar{position:static;display:grid;grid-template-columns:1fr;align-items:stretch;height:auto;padding:10px 14px;border-right:0;border-bottom:1px solid var(--line)}.brand-mark{margin:0}.sidebar-brand{display:flex;align-items:center;margin:0}.nav-stack{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.nav-button{width:auto;min-width:0;justify-content:center;padding:0 9px}.nav-button span{display:inline}.workspace{padding:14px}.pilot-proof-checklist{grid-template-columns:1fr}.pilot-proof-actions{display:grid;grid-template-columns:1fr}.pilot-proof-open{width:100%}.pilot-proof-disclosure>summary{grid-template-columns:34px minmax(0,1fr)}.pilot-proof-disclosure em{grid-column:1 / -1;justify-self:stretch;max-width:none;text-align:center}.agency-customer-switcher{grid-template-columns:1fr;grid-template-areas:"top" "track" "prev" "next" "action";gap:14px;padding:14px}.customer-card-track{grid-template-columns:1fr}.customer-client-card{grid-template-columns:56px minmax(0,1fr);min-height:86px}.customer-photo{width:56px;height:56px}.customer-client-copy strong{font-size:16px}.customer-switcher-controls,.customer-details-action{width:100%;justify-content:stretch}.customer-switcher-controls{display:grid;grid-template-columns:1fr}.customer-switcher-controls-next{grid-area:next}.cycle-icon-button{width:100%;height:44px}.customer-details-action{grid-area:action}.customer-details-action button,.customer-details-action a{width:100%;justify-content:center}.customer-desk-action{grid-column:1 / -1;justify-self:stretch;text-align:center}.customer-switcher-menu{left:14px;width:calc(100% - 28px)}.agency-service-panel{padding:12px}.agency-service-copy h2{font-size:25px}.agency-service-ticket strong{font-size:28px}.service-lane-stats,.onboarding-question-grid,.onboarding-steps,.va-level-strip{grid-template-columns:1fr}.self-managed-intro{align-items:flex-start;flex-direction:column}.self-managed-intro h2{font-size:20px}.brief-ticket{grid-template-columns:1fr;width:100%;min-width:0}.channel-card{grid-template-columns:1fr}.channel-image-frame,.channel-image-frame img{min-height:164px}.channel-stats{grid-template-columns:repeat(3,minmax(0,1fr))}.portal-stat-grid,.portal-health-list{grid-template-columns:1fr}.command-center{order:0;grid-template-columns:1fr;gap:12px;padding:16px}.command-icon{display:none}.command-primary h2{font-size:21px}.workbench{order:2}.topbar{align-items:flex-start;flex-direction:column;justify-content:flex-start}.topbar-copy,.operator-tools{flex:none}.topbar-copy{min-width:0}.operator-tools{display:grid;grid-template-columns:1fr 1fr;width:100%;gap:8px}.org-switcher,.operator-status{min-width:0;white-space:normal}.command-pills{display:grid;grid-template-columns:1fr 1fr;justify-content:stretch}.status-pill{min-width:0;justify-content:center;white-space:normal;text-align:center}.metric-strip,.task-list,.audit-list,.command-stats,.report-stats,.simple-activity-items,.automation-relief-line,.social-automation-summary,.social-list{grid-template-columns:1fr}.report-header{align-items:flex-start;flex-direction:column}.report-header .small-command{align-self:flex-start}.approval-actions,.dictation-actions,.dictation-fields,.send-review-grid,.safety-check-grid{display:grid;grid-template-columns:1fr}.dictation-mode{display:grid;grid-template-columns:repeat(2,minmax(0,1fr))}.dictation-mode button{justify-content:center}.secondary-action,.primary-action{width:100%;white-space:normal}h1{font-size:30px}}